Residents are saying that the city of Detroit is not making good on either and that their calls for help are going unanswered.
Numerous side streets had not been plowed by Wednesday night - just as the temperatures began dropping, headed toward single digits.
"You know I've been stuck at least 10 times," said one resident.
They are the kind of conditions that can take you from zero to frustrated.
Stick to driving in the ruts or pay the price.
"Keep moving that's all I can say," said John Miller. "Once you stop, you're stuck."
This, one day after a bold proclamation by Gary Brown, chief financial officer for the city of Detroit.
"The residential streets will be completed by midnight tonight," he said Tuesday.
Detroiters are still digging out of what Sunday's storm left behind
FOX 2: "How many people have you seen get stuck"
"At least 20," one man said.
"The mayor's office had stated that all of the side streets would be clear yesterday but look at them," said Willie Sanderfield.
Side streets are packed with snow and its making for unsafe driving conditions.
"I was in an accident yesterday, a guy side-swiped me, knocked me up into a snow mound," Sanderfield said.
Come Thursday morning Detroit Public School students will be headed back to school in these conditions.
Slippery, snow packed side streets and sidewalks abound, despite classes which will be in session in a matter of hours.
And parents say that is a bad idea.
"I think they should just go ahead and let them stay out the whole week," Sanderfield said. "Until they get everything cleared up, absolutely."
That job fell to contractors hired by the city of Detroit, which deployed 25 trucks from the general service department to clean up areas those contractors missed. That after receiving hundreds of complaints from Detroiters saying their streets were not plowed.
"It's not going happen. too much city," said Dwight, who cleaned up Coyle street in front of his mom's house so she could get out of the driveway.
Some say that there has been some improvement with city plowing from years past.
"You know they're clearer than they've been the past few years," said Jacques Kabongo.
But Kabongo says this should be expected. The entire region weathered a record-breaking snow storm and cleaning up side streets in Detroit will take time.
"This was a major snowfall," he said. "I just drove in from Chicago yesterday and the streets of Chicago were just as bad. This is a lot of snow to try to keep up with."
Residents who need to report their side streets being unplowed can contact the Detroit ombudsman office at (313) 224-6000 or online there is a form at http://www.detroitmi.gov/
Plows are expected to resume at 6 a.m. Thursday.