With water shutoffs looming, what to do if you're on the list

A new round of water shutoffs is expected to begin Tuesday in Detroit, as tens of thousands of customers are behind on their bills. 

Many are delinquent by more than 60 days, or own a certain amount of money. Some have signed up for available payment plans. Alexis Wiley, spokesperson for the mayor's office, says the payment plans are working.

Wiley says last year, before the payment plans started, 40,000 customers were due to have their water shut off. After payment plans became available, that number split in half. 

If you are a delinquent customer and are on the list Tuesday's water shutoffs, you still have options. Visit one of these customer care centers to discuss those options with a representative:

 - Downtown Customer Care Center, Water Board Building
735 Randolph St.
Detroit, MI 48226

 - East side Customer Care Center
13303 E. McNichols Rd.
Detroit, MI 48205

 - West side Customer Care Center
15600 Grand River Ave.
Detroit, MI 48227 

 - Customer Call Center
(313) 267-8000
M-F 8 a.m. - 7 p.m.
Saturday, 8 a.m. - 3 p.m. 

Meanwhile, an investment out of New York is donating $1 million to THAW, The Heat and Warmth Fund. The nonprofit has set up a water fund which is able to help at least 1,500 families in Detroit. 

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