Detroit neighborhood without water, city calls same day response 'impressive'

Residents on one southwest Detroit street had to deal with a broken hydrant most of the day Monday.
For several hours Monday, some Detroit residents couldn't shower, do the dishes, or flush the toilets. Yet the city considers their response time to be quick.

For almost 12 hours, the broken fire hydrant on Detroit's southwest side gushed thousands of gallons of water. Neighbors on 31st street said they were without water all day Monday and it started around 5:00 a.m. 

They said they saw firefighters using the hydrant to put out a fire down the block. Once the fire was put out, though, they couldn't stop the flow of water. With the hydrant gushing, residents were left with no water and people like Jamie Rutledge were using buckets to flush their toilets and take baths.

"Nobody has water," she said. "We're getting the water out of the hydrant to flush the toilet. that's what we're using to flush our toilet."

Rutledge said she called the city but was put on hold and got no response.

"They put me on hold for like 25 or 30 minutes and made me wait. I'm like we need water! All the elderly (people) on the block need water," Rutledge said.

Once FOX 2's Erika Erickson arrived, she called the city. Around 40 minutes later, the city showed up and stopped the water.

The city told FOX 2 they got the first call around 1:20 p.m. Monday and were able to get a crew on the scene around 4:00. They said, considering all the other calls they get, the response time was "impressive".

  • Popular

  • Recent

Stories you may be interested in - includes Advertiser Stories