Time Warner Cable (TWC) now has its own "customer service from hell" story. The unlucky victim is Esperanza Martinez, an Orange County, California, resident who says she received a letter from TWC saying she had canceled her service.
According to Fox News, the letter was addressed to "C***t Martinez".
There was more.
Martinez said she never called to cancel her service. What she did do, was use the company's chat feature online to complain about her cable box. That was the day the name on the account was changed, TWC told her.
"I have no idea why a TWC employee would do this and risk losing their job," wrote Martinez to Ars Technica. "It shows what type of companies TWC and Comcast are by the people they hire to represent them."
TWC told Ars Technica that the name change was false and the cancellation notice was done by an employee that works at a third-party vendor. According to TWC, the agreement between it and the vendor was terminated, with TWC "changing [its] processes to prevent this from happening again."