Detroit officials disagree on snow removal

In Detroit Mayor Mike Duggan's office is praising the efforts of the city snow removal effort.

Another city official does not agree as complaints are piling up. 

The office of Detroit Ombudsman Doreen Brown has been inundated with complaints from residents about the snow removal in neighborhoods.

"It's maddening," she said. "Ambulances were getting stuck in neighborhoods. For emergency vehicles, this is paralyzing us."

Chief Financial Officer Gary Brown disagrees.

"Based on the circumstances," Brown said. "Having 2,000 miles within neighborhoods and another 800 miles of main streets with 16 inches of snow, I think the city workers and the contractors have done a more than adequate job based on the circumstances. Could we do better, absolutely."

It is hard to please 100 percent of the residents even with city services improving. With that, comes greater expectations by it's residents.

Brown says the city understands that.

"If we need to do more, because our citizens are expecting more -  when you do better, they expect more," he said. "That's good, that's a healthy thing. I am glad to hear the complaints. 

"Because we will react to it and put in a plan that does better next time."

Detroit Police Chief James Craig said he was pleased at the city's snow removal progress.

"It's so helpful," he said. "When we think about the people we serve each and every day and it's no secret when there's a heavy snowstorm it delays our ability to get there. 

"The city has done a phenomenal job in giving us access to those neighborhoods that  I remember when I first arrived here, how disconnected things were.

"Now things are working well together. We can get the calls for service and help the people that need it."
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