DETROIT - A basement underwater in Detroit and a frustrated homeowner is demanding answers as she tries to fix the damage.
She says the city caused the flood by turning on the water without being asked.
Almost halfway down the basement stairs, Ebony Wysinger showed us the water line.
In her basement standing water covers the floor. Until a couple of days ago, she had water coming up the stairs - water that wasn't even supposed to be on.
It is hard to tell from the pictures just how high that water was, but here's some perspective -one foot down the steps and her feet were in it. The water line was nearly shoulder deep
"The entire basement was underwater and my second floor was about to be underwater," she said.
You see Wysinger is trying to move in here. She's rehabbing the house after a renter trashed it and her water was turned off. She was getting pipes replaced in order to get a new meter.
On Nov. 2, her plumber put in new pipes. On Nov. 3, her neighbor saw a water worker outside the house, then he saw water coming from a faucet in the back.
"(Water's) running like mad," said her neighbor, Lenward Perry
Perry turned off the faucet and when ebony came by on Nov. 6 to rake leaves - he told her what he'd seen.
"As soon as I came into the empty house, I could hear the water and it wasn't trickling," Wysinger said. "It was forcefully running in my basement."
She says she called the water department and was told they had turned off her water for meter non-compliance. She told them, no, you actually turned my water on.
And, she says she's been getting the runaround every time she contacts Detroit Water and Sewerage Department - though a customer service representative left her this message:
"Certainly you should not have to foot that responsibility," said the representative.
"The citizens deserve better than that," Wysinger said. "And we've got citizens who don't have water and I had a basement full of clean water and that's ridiculous."
Water that likely ruined her furnace and hot water heater, what about water in her walls - should she be worried about mold?
Wysinger is now looking for someone to assess the damage - and waiting for the water department to make things right.
"I hope the city of Detroit will step up and help me resolve this issue - because even though the water is gone," she said. "It's still an issue down there."