DETROIT (WJBK) - Detroit police are responding to allegations that they didn't respond fast enough to multiple 911 calls made by a woman after her house was broken into.
DPD is releasing 911 audio in response to the east side residents’ complaints that she had to call a detective herself more than an hour later Sunday night.
"The information we received is that it was a breaking and entering that had already happened," said Assistant Chief James White, Detroit police. "As a result of that, we prioritize those calls different than a B and E in progress."
Resident Taylor Harrell says she made the first of several 911 calls at 10 that night and she alleges a dispatcher was rude to her in the conversation when she called a second time.
However in 911 recordings recently released, White says that appears to not be true.
"I personally listened to the tape," he said. "I did not find any misconduct on the part of the dispatcher of the officers. In fact, I found them to be very professional."
Harrell says she lives alone and was scared to go in her house while she waited more than two hours for police to arrive, and that she would have appreciated more guidance.
"I'm afraid to go in my house, I think someone's in there," Harrell said on tape at the time.
"I can't speak to the state of mind of the dispatcher, but, from what I heard in the call, it was pretty clear that this was an incident that had happened, it was a property crime," White said.
Harrell placed a final call at 12:08, saying she no longer needed help from police.
"I've been calling you all for hours but I let myself in thank you," she said at the time.
Police still stopped by the house to meet with Harrell, shortly after that call was placed. White hopes to use Harrell's frustration as an opportunity to share how the system works.
"We get approximately 3,000 calls a day which we respond and actually send a police car out to about 800," White said. "The other calls are resolved for a variety of reasons; sometimes it's just people calling for directions."
Fortunately, no one was injured and nothing was stolen in the home invasion. Police have no description of the suspects.
The woman who placed the 911 calls happens to be a district delegate for Wayne County. She says she still stands in solidarity with Detroit police, despite this disagreement, and still hopes to work in conjunction with the dept. in the future.