Water restored for Detroit residents entering payment plans

- More than 20,000 homes in Detroit are in danger of having their water turned off.

The city is offering help to those who need it and we followed a crew as they restored water to customers today.

It's been nearly a week since the city of Detroit cut off water service to customers who were not paying their bills. But Monday crews were out like this one on Turner Street already restoring service to those who are working to make payments and get reconnected.

"We've been experiencing a good amount of activity in our payment centers, we've avoided close to 2,500 disruptions from customers who are coming in and making payments or on their account or they're setting up a payment plan," said Linda Clark of the Detroit Water and Sewerage Department.

One plan called "WRAP” is for low income customers.

"It is contingent on customer being 150 percent below the poverty level and we work with the customer to give them $25 off of their monthly bill," Clark said “We freeze arrearage so there's no burden to pay immediately."

The other is plan is known as the 10-30-50 plan.

"It allows the customer to put down 10, 30 or 50 percent depending on the payment plan to avoid disruption," Clark said.

City officials want to make it clear the goal is not to cut people's service off.

"We certainly don't want to disrupt anyone's service our intent is to keep the water on it cost more to turn it off," she said.

If you don't think you qualify for any of these programs, city officials still want you to give them a call.

"We certainly want to help you get on a plan to avoid shutoff or get your service restored," she said.

For more information go to http://detroitmi.gov/dwsd



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